Onsite Technical Deployment & Support Engineer Tracking

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Scenario

Tech support teams or field engineers lack centralized scheduling, real-time task tracking, and documentation of on-site deployments or fixes.

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Agentforce Solution

  • Field techs get job assignments, SOP checklists, and customer sign-off workflows on mobile.
  • Geo-tagged time logs, issue resolutions, and photos/videos of installation or repair.
  • Performance dashboards for service managers and SLA compliance tracking.

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Benefits

  • 30% improvement in SLA adherence.
  • First-time-fix rate increased by 20% due to guided checklists and real-time support.
  • Better CX through transparent service logs and faster issue resolution.

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