Retailer Engagement & Order Automation
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Scenario
Lack of real-time visibility into secondary sales; sales reps capture orders manually and inconsistently.
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Agentforce Solution
- Enables field agents to capture real-time orders, returns, and stock updates directly from the mobile app.
- Supports barcode scanning, product recommendations, and pricing visibility.
- Integration with ERP (SAP/Oracle) for automated order sync.
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Benefits
- 25% faster order cycle and invoicing.
- Reduction in manual entry errors and stockouts.
- Increased repeat orders through smarter recommendations.