Streamlined Order Management
01.
Scenario
A customer needs to return or exchange a product and requires assistance with the process.
02.
Agentforce Solution
Customers can connect with agents via chat or phone to initiate and manage returns or exchanges. Agents can guide customers through the necessary steps, provide shipping labels, and resolve any issues that arise.
03.
Benefits
- Streamlined returns and exchanges process, reducing customer effort.
- Lower operational costs by efficiently managing returns and exchanges.
- Improved customer satisfaction through hassle-free returns and exchanges.
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